Refund policy

We have a 7-day return policy with a 10% restocking fee + Shipping costs, which means you have 7 days after receiving your item to request a return. After 7 days, we can issue a store credit on a case by case basis, depending on condition and circumstance.

Cancellations can be made 1 hour after an order is placed as each piece is made to order and enters production within that window. Cancellations are not accepted afterwards.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. International, Custom orders, and loose diamonds are not eligible for return or exchange.  Items not returned in original condition will incur an increased restocking fee.

To start a return, you can contact us at hello@thisismojo.co.

Once a return is approved, we will provide a shipping label. Cost of shipping will be deducted from the total refund. Items sent back to us without first requesting a return will not be accepted. Items must be returned within 14 days of delivery date (including weekends and holidays)

You can always contact us for any return questions at hello@thisismojo.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) and International Orders. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
For exchanges please submit a request to hello@thisismojo.co with your current product and the product you would like to exchange it for. Once submitted, we will review 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thisismojo.co.